Location:Ibadan, Oyo State
Application deadline:17/01/2020
Job Reference:ADV/LAF/0008

PROCUREMENT AND FACILITY OFFICER

Recruitment Type: Internal and External

Main purpose of the position

The Procurement and facility Officer will maintain positive supplier relations, evaluating supply options, purchasing items, and maintaining accurate records while making sure that branches and other bank’s facilities meet the needs of staff that works in them.

Essential Job Duties:

1.       Procurement

  • Estimate and establish cost parameters and budgets for purchases
  • Create and maintain good relationships with vendors/suppliers
  • Make professional decisions in a fast-paced environment
  • Maintain records of purchases, pricing, and other important data
  • Review and analyze all vendors/suppliers, supply, and price options
  • Develop plans for purchasing equipment, services, and supplies
  • Negotiate the best deal for pricing and supply contracts
  • Ensure that the products and supplies are high quality
    • Maintain and update a list of suppliers and their qualifications, delivery times, and potential future development
    • Work with team members and Admin Manager to complete duties as needed

2.       Facility Maintenance

  • ·Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on
  • Multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
  • Ensuring that basic facilities, such as water and heating, are well-maintained
  • Managing budgets and ensuring cost-effectiveness
  • Allocating and managing space between buildings
    • Ensuring that facilities meet government regulations and environmental, health and security standards
    • Advising businesses on increasing energy efficiency and cost-effectiveness
    • Involvement in building projects, renovations or refurbishments
      • Helping businesses to relocate to new offices and to make decisions about leasing
      • Drafting reports and making written recommendations

The role and tasks will evolve with the growth of the organization.


Qualification/Education: Minimum of B.Sc, HND or PGD in purchasing and supply, Social sciences, Management Sciences or Engineering. 

 Relevant professional qualification is an advantage.  


Work Experience:  At least three years of work experience as a procurement and facility officer in a financial institution or related industry.

Skills:  High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.
 
Personal Traits:  Tactfulness; self-disciplined; resolute and Value-driven. Pragmatic and meticulous in processes and procedures; Ability to relate effectively across different levels of authority. Time conscious and purposeful.


CALL CENTRE SUPERVISOR – Job Description

 Call Centre Supervisor

Recruitment Type: Internal and External

The main purpose of the position

Call Center Supervisor helps train and motivate and supervise call center representatives as they answer questions, handle complaints, and provide support for clients. They monitor representative progress and coach them to cultivate the knowledge and skills to provide excellent service to customers.

Essential Job Duties:

  • Training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.

The role and tasks will evolve with the growth of the organization.


Qualification/Education: Minimum of B.Sc or HND in Social sciences, Management Sciences, Engineering or Arts. 

Certification in Customer Service is an advantage.  


Work Experience:  At least five (5) years of work experience as a call center agent/team leader.

Skills:  High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.
 
Personal Traits:  Tactfulness; self-disciplined; resolute and Value-driven. Pragmatic and meticulous in processes and procedures; Ability to relate effectively across different levels of authority. Time conscious and purposeful.

IMAGE: Apply to Position

HUMAN RESOURCES MANAGER – Job Description

Location:IBADAN, OYO STATE
Application deadline:17/01/2020
Job Reference:

Recruitment Type: Internal and External

Main purpose of the position

  • Develop and implement HR strategies and initiatives aligned with the overall business strategy
  • Bridge management and employee relations by addressing demands, grievances or other issues
  • Manage the recruitment and selection process
  • Support current and future business needs through the development, engagement, motivation and preservation of human capital
  • Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
  • Nurture a positive working environment
  • Oversee and manage a performance appraisal system that drives high performance
  • Maintain pay plan and benefits program
  • Assess training needs to apply and monitor training programs
  • Report to management and provide decision support through HR metrics
  • Ensure legal compliance throughout human resource management

Essential Job Duties:

PERSONNEL ADMINISTRATION

  • Ensures that employment contracts and related addendums are in compliance with all requirements of the law
  • Keeps up-to-date on employment law and compliance issues
  • Updates existing tools and processes to allow staff follow-up 
  • Supervises individual administration of staff
  • Prepares employees for assignments by establishing and conducting orientation and training programs
  • Supervises entry and exit procedures, internal and external mobility and compiles and updates staff files accordingly
  • Writes HR policies and procedures (recruitment, training, personnel administration, compensation and benefit, performance management)
  • Manages payroll: ensuring that salary is consistent with terms of the contract. Controlling leaves of absence, extra hours, salary raise and proper calculation of bonuses)
  • Manages medical coverage of staff and maintaining relationships with Medical Centre 

RECRUITMENT AND SELECTION

  • Participates in and supervises the recruitment process with all parties involved : writing job adverts, outsourcing, selecting candidates, organizing interviews and tests, recommending candidates
  • Establishes the training plan and supervises the implementation of this plan  
  • Writes and updates job descriptions  
  • Establishes and maintains relationships with schools and universities

TALENT SOURCING AND ACQUISITION

  • Develop a sustainable talent acquisition and hiring plans and strategies
  • Source and find candidates qualified for open positions
  • perform analysis of hiring needs and provide employee hiring forecast
  • Investigate and determine employee needs

TRAINING

  • Collects training needs expressed through various channels (managers, annual appraisal, General Management, Trainers) and building the annual training plan.
  • Selects external and internal trainers and meeting related service providers
  • Supervises training budget

INDUSTRIAL RELATIONS

  • Builds and maintains good relations with employee delegates
  • Organizes discussions and meetings

PERFORMANCE MANAGEMENT

  • Manages employee performance in line with processes and procedures and monitor compliance with related policies.
  • Enlighten employees on a matter related to performance management policies.
  • Analysis of performance results for workforce analytics.
  • Manages the organization-wide effort to ensure that performance management programs are developed and well managed.

CAREER MANAGEMENT

  • Ensures planning of appraisal of employee by organizing the annual appraisal campaign
  • Organizes career planning and development of staff members

The role and tasks will evolve with the growth of the organization.


Qualification/Education: Minimum of MBA (HR Specialization) / MMP / M.Sc. (Human Resources Management).

 Must be a qualified and licensed associate or member or associate of Chattered Institute of Personnel Management of Nigeria while SHRM, CIPD, SPHR, PHR or PHRi are an advantage.  


Work Experience:  At least Fifteen (15) years work experience of which Five (5) must be in a managerial position.
Skills:  High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.
 
Personal Traits:  Tactfulness; self-disciplined; resolute and Value driven. Pragmatic and meticulous in processes and procedures; Ability to relate effectively across different levels of authority. Time conscious and purposeful.

IMAGE: Apply to Position

HUMAN RESOURCES MANAGER – Job Description

Recruitment Type: Internal and External

Main purpose of the position

  • Develop and implement HR strategies and initiatives aligned with the overall business strategy
  • Bridge management and employee relations by addressing demands, grievances or other issues
  • Manage the recruitment and selection process
  • Support current and future business needs through the development, engagement, motivation and preservation of human capital
  • Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
  • Nurture a positive working environment
  • Oversee and manage a performance appraisal system that drives high performance
  • Maintain pay plan and benefits program
  • Assess training needs to apply and monitor training programs
  • Report to management and provide decision support through HR metrics
  • Ensure legal compliance throughout human resource management

Essential Job Duties:

PERSONNEL ADMINISTRATION

  • Ensures that employment contracts and related addendums are in compliance with all requirements of the law
  • Keeps up-to-date on employment law and compliance issues
  • Updates existing tools and processes to allow staff follow-up 
  • Supervises individual administration of staff
  • Prepares employees for assignments by establishing and conducting orientation and training programs
  • Supervises entry and exit procedures, internal and external mobility and compiles and updates staff files accordingly
  • Writes HR policies and procedures (recruitment, training, personnel administration, compensation and benefit, performance management)
  • Manages payroll: ensuring that salary is consistent with terms of the contract. Controlling leaves of absence, extra hours, salary raise and proper calculation of bonuses)
  • Manages medical coverage of staff and maintaining relationships with Medical Centre 

RECRUITMENT AND SELECTION

  • Participates in and supervises the recruitment process with all parties involved : writing job adverts, outsourcing, selecting candidates, organizing interviews and tests, recommending candidates
  • Establishes the training plan and supervises the implementation of this plan  
  • Writes and updates job descriptions  
  • Establishes and maintains relationships with schools and universities

TALENT SOURCING AND ACQUISITION

  • Develop a sustainable talent acquisition and hiring plans and strategies
  • Source and find candidates qualified for open positions
  • perform analysis of hiring needs and provide employee hiring forecast
  • Investigate and determine employee needs

TRAINING

  • Collects training needs expressed through various channels (managers, annual appraisal, General Management, Trainers) and building the annual training plan.
  • Selects external and internal trainers and meeting related service providers
  • Supervises training budget

INDUSTRIAL RELATIONS

  • Builds and maintains good relations with employee delegates
  • Organizes discussions and meetings

PERFORMANCE MANAGEMENT

  • Manages employee performance in line with processes and procedures and monitor compliance with related policies.
  • Enlighten employees on matter related to performance management policies.
  • Analysis of performance results for workforce analytics.
  • Manages the organization-wide effort to ensure that performance management programmes are developed and well managed.

CAREER MANAGEMENT

  • Ensures planning of appraisal of the employee by organizing the annual appraisal campaign
  • Organizes career planning and development of staff members

The role and tasks will evolve with the growth of the organization.


Qualification/Education: Minimum of MBA (HR Specialization) / MMP / M.Sc. (Human Resources Management).

 Must be a qualified and licensed associate or member or associate of Chattered Institute of Personnel Management of Nigeria while SHRM, CIPD, SPHR, PHR or PHRi are an advantage.  


Work Experience:  At least Fifteen (15) years of work experience of which five (5) must be in a managerial position.
Skills:  High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.
 
Personal Traits:  Tactfulness; self-disciplined; resolute and Value-driven. Pragmatic and meticulous in processes and procedures; Ability to relate effectively across different levels of authority. Time conscious and purposeful.

IMAGE: Apply to Position

HUMAN RESOURCES MANAGER – Job Description

Location:IBADAN, OYO STATE
Application deadline:17/01/2020
Job Reference:

Recruitment Type: Internal and External

Main purpose of the position

  • Develop and implement HR strategies and initiatives aligned with the overall business strategy
  • Bridge management and employee relations by addressing demands, grievances or other issues
  • Manage the recruitment and selection process
  • Support current and future business needs through the development, engagement, motivation and preservation of human capital
  • Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
  • Nurture a positive working environment
  • Oversee and manage a performance appraisal system that drives high performance
  • Maintain pay plan and benefits program
  • Assess training needs to apply and monitor training programs
  • Report to management and provide decision support through HR metrics
  • Ensure legal compliance throughout human resource management

Essential Job Duties:

PERSONNEL ADMINISTRATION

  • Ensures that employment contracts and related addendums are in compliance with all requirements of the law
  • Keeps up-to-date on employment law and compliance issues
  • Updates existing tools and processes to allow staff follow-up 
  • Supervises individual administration of staff
  • Prepares employees for assignments by establishing and conducting orientation and training programs
  • Supervises entry and exit procedures, internal and external mobility and compiles and updates staff files accordingly
  • Writes HR policies and procedures (recruitment, training, personnel administration, compensation and benefit, performance management)
  • Manages payroll: ensuring that salary is consistent with terms of the contract. Controlling leaves of absence, extra hours, salary raise and proper calculation of bonuses)
  • Manages medical coverage of staff and maintaining relationships with Medical Centre 

RECRUITMENT AND SELECTION

  • Participates in and supervises the recruitment process with all parties involved : writing job adverts, outsourcing, selecting candidates, organizing interviews and tests, recommending candidates
  • Establishes the training plan and supervises the implementation of this plan  
  • Writes and updates job descriptions  
  • Establishes and maintains relationships with schools and universities

TALENT SOURCING AND ACQUISITION

  • Develop a sustainable talent acquisition and hiring plans and strategies
  • Source and find candidates qualified for open positions
  • perform analysis of hiring needs and provide employee hiring forecast
  • Investigate and determine employee needs

TRAINING

  • Collects training needs expressed through various channels (managers, annual appraisal, General Management, Trainers) and building the annual training plan.
  • Selects external and internal trainers and meeting related service providers
  • Supervises training budget

INDUSTRIAL RELATIONS

  • Builds and maintains good relations with employee delegates
  • Organizes discussions and meetings

PERFORMANCE MANAGEMENT

  • Manages employee performance in line with processes and procedures and monitor compliance with related policies.
  • Enlighten employees on matter related to the performance management policies.
  • Analysis of performance results for workforce analytics.
  • Manages the organization-wide effort to ensure that performance management programmes are developed and well managed.

CAREER MANAGEMENT

  • Ensures planning of appraisal of employee by organizing the annual appraisal campaign
  • Organizes career planning and development of staff members

The role and tasks will evolve with the growth of the organization.


Qualification/Education: Minimum of MBA (HR Specialization) / MMP / M.Sc. (Human Resources Management).

 Must be a qualified and licensed associate or member or associate of Chattered Institute of Personnel Management of Nigeria while SHRM, CIPD, SPHR, PHR or PHRi are an advantage.  


Work Experience:  At least Fifteen (15) years work experience of which Five (5) must be in a managerial position.
Skills:  High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.
 
Personal Traits:  Tactfulness; self-disciplined; resolute and Value driven. Pragmatic and meticulous in processes and procedures; Ability to relate effectively across different levels of authority. Time conscious and purposeful.

IMAGE: Apply to Position

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