MainOne Cable  vacancies

MainOne Cable Company Ltd. provides telecommunications services. The Company offers wholesale broadband services through a system of cable networks and fiber optic infrastructures. MainOne serves telecommunications operators and providers, governments, large enterprises, and schools throughout West Africa and abroad.

Job Title: NOC Support Engineer, Lagos At MainOne Cable 

Department: TechnicalLocation: LagosNumber to Hire: 1Job Type: PermanentMinimum years of Experience: 3

Responsibilities

The successfully hired NOC support engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne’s internal processes.

Other responsibilities;

  • Maintain and ensure full compliance with all Main One’s NOC processes and procedures.
  • Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
  • Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
  • Identify and provide first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management
  • Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
  • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications, Skills & Competencies

Qualification:

  • BSC/HND Electrical/Electronic Engineering or related discipline.
  • 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.

Skills & Competencies:

  • Knowledge of IP devices will be a plus.
  • Knowledge of Ubiquiti or Ceragon radio.
  • Strong analytical and problem-solving skills
  • Strong Knowledge of DWDM/OTN technology
  • Good Knowledge of Huawei OSN series equipment.
  • Strong knowledge of PtP/PtMP Microwave technologies
  • Knowledge of basic TCP/IP configurations and troubleshooting
  • Strong Knowledge of Synchronous Digital Hierarchy technology
  • Excellent and effective communications skills, both orally and in writing
  • Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments.

Demands of the Job

  • Shift based role.
  • Could be required to travel to support other MainOne Operations in Africa and beyond.

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Job Title: Manager, Regulatory Services At MainOne Cable 

Department: Legal Location: Lagos Number to Hire: 1Job Type: Permanent Minimum years of Experience: 8

Responsibilities

The Manager, Regulatory Services shall be responsible for identifying, managing and fostering long term relationship with relevant regulatory bodies (such as NCC, NPA, DPR, NOTAP, Federal, State and Local authorities e.t.c) 

Other responsibilities includes;

  • Manage, advise and proffer practical solution to the Company’s regulatory risks 
  • Ensure regulatory compliance with appropriate licencing and permit obligations and directions through regulatory engagements; 
  • Keep abreast and analyze all local and international legislation, regulations, guidelines and regulatory developments in the telecommunication industry impacting on the business
  • Ensure and foster effective governmental, regulatory stakeholder management and engagement to protect and boost the Company’s interest; 
  • Build effective working relationships within the Company and between the Company and regulatory stakeholders to support commercial decisionmaking; 
  • Influence policy formulation through submission of constructive legal opinions, position papers and active participation at regulatory forum and meetings in the telecommunication industry; 
  • Collaborate and facilitate crossfunctional decision-making relating to regulatory activities among the units in the legal department; 
  • Interface with law enforcement agencies concerning issues of security and investigations; 
  • Manage assigned projects to completion; 
  • Coordinate, manage, develop and motivate the team in regulatory and government affairs unit, setting & monitoring clear objectives in line with functional and business goals

Qualifications, Skills & Competencies

  • Must have first degree; LLM is an added advantage
  • 8- 10 years Post NYSC experience with a minimum of 5 years in core regulatory and compliance  practice
  • Thorough understanding of Company and commercial law, Regulatory and compliance practice ; 
  • Experience in consumer-facing businesses, capacity sales business plus knowledge of telecom and/or support for sales clients preferred.
  • Exceptional judgment and strong initiative
  • Strong inter-personal skills and a teamwork-oriented attitude.
  • Proven ability to effectively juggle competing priorities
  • Candidate must be able to work under pressure with keen attention to detail;
  • Excellent organizational skills and possess the ability to interact effectively with other attorneys and staff, diverse inhouse client groups, senior executives, opposing counsel and outside personnel;
  • Ability to interact effectively with business and technical clients in a fast-paced environment;
  • Excellent written and oral communication skills

Demands of the Job

  • Good research skills 
  • Ability and willingness to work long hours and meet tight deadlines
  • Excellent team working ability to ensure smooth operation in the team.
  • Constant awareness of sensitivity and confidentiality involved in the function

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Job Title: Credit Control Supervisor At MainOne Cable 

Department: Finance Location: Fabac Number to Hire: 1 Job Type: Permanent Minimum years of Experience: 7

Responsibilities

The Credit Control Supervisor will manage the team responsible for following up with outstanding invoices to the company and plays a vital role in the cash flow of the organization ensuring credit given to customers is monitored and controlled effectively in Main One. Other responsibilities shall include the following:

 Specific responsibilities will include:

  • Full administration of the credit policy
  • Follow-up on  Customers on WHT credit notes
  • Working to strict monthly and annually collections targets
  • Daily and month end reporting and account reconciliations.
  • Allocating payments in accordance with customer remittances.
  • Generation of ageing analysis reports and cash collection reports.
  • Processing and generating reminder letters and monthly statements.
  • Ensuring that all major accounts work to agreed order to cash cycle.
  • Investigating and resolving queries relating to non-payment of invoices.
  • Follow-up on debt by telephone and email thereby reducing debtor days.
  • Rating of new and existing customers based on the provisions of the credit policy
  • Liaising with the Sales and Accounts Receivable teams to resolve outstanding queries.

Qualifications, Skills & Competencies

  • 5 – 7 years relevant experience
  • Bachelor’s degree in Finance/Accounting
  • Professional qualification in accounting preferably ACCA/ICAN
  • MBA would be an added advantage
  • Proficiency in MS office
  • Problem Solving Skills
  • Relationship Management

Demands of the Job

  • Ability to work under minimal or no supervision.
  • Attention to details
  • Ability and willingness to work long and odd hours.
  • Ability to meet tight deadlines.

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Job Title: Data Centre Design Specialist At MainOne Cable 

Department: Technical Location: Lagos Number to Hire: 1 Job Type: Permanent Minimum years of Experience: 6

Responsibilities

The Data Centre Design Specialist (DCDS) will be responsible for specifications and designs of Data Centres and allied infrastructure, managing technical engagements with vendors and customers as well as ensuring projects are delivered according to the approved standards and costs.

Other specific responsibilities include to:

· Research technical data pertaining to all infrastructure deployment and specifications, ensuring the most cost-effective products/equipment are designed. 

· Collaborate with internal stakeholders to establish data center design criteria, develop basis of design, establish installation strategy, and lead internal technical scope reviews based on design requirements.

· Work with vendors and suppliers to perform design reviews on data center and other infrastructure projects, ensuring all designs meet the specified criteria and standards.

· Lead and manage the Design Build contractor to ensure projects meet the business and technical needs defined in the design scope document.

· Provide construction administrative support to the Project Manager during construction. Tasks may include but will not be limited to, responding to RFI’s, issuance of technical bulletins, review submittals and shop-drawings.

· Perform Factory Acceptance Tests (FAT) at vendor factories and coordinate the data center construction & commissioning process.

· Ability to dimension correctly and design the data center facilities infrastructure which include utility and clean power systems, power distribution systems, rack power systems, cooling systems, fire suppression systems, cable management systems, etc.

· Keep track of installations and ensure alignment with approved scope and design drawings design.

· Coordinate concept designs and development of projects & infrastructure for the Capital Projects Team or as may be required within the organization.

· Ensure quality of materials conform to approved specifications and regulations and supervising test of materials when required.

· Ensure that all assigned work carried out complies with company design, safety, quality, environmental compliance and procedural standards

· Responsible for safe keeping and easy retrieval of printed design documents and any additional project supervision and tasks as may be assigned from time to time.


Qualifications, Skills & Competencies

Qualifications

  • B.Sc. /B.Tech. degree preferably in Mechanical or Building Services Engineering.
  • Minimum of six (6) years in a Mechanical or Building Services /Facilities engineering design & supervision.
  • Data Centre or critical infrastructure design experience or Certification will be an added advantage

Competencies 

  • Sound knowledge of electrical & mechanical engineering design principles
  • Analytical thinking and problem-solving skills
  • Good Project Management Experience including supervision of Mechanical & Electrical (M&E) works
  • Excellent report writing and presentation skills and good attention to details
  • Strong team work, excellent writing and speaking skills is a requirement.

Demands of the Job

  • Ability to work under pressure and willingness to work long hours to meet deadlines.
  • Ability to travel within and outsie Nigeria

Click to Apply

Job Title: Capital Projects Manager At MainOne Cable 

Department: Technical Location: Lagos Number to Hire: 1Job Type: Permanent Minimum years of Experience: 12

Responsibilities

This function is responsible for the management of all capital projects, ensuring that they meet the quality standards set, are delivered on time, within budget and allocated resources. The Capital Projects Manager will also manage the vendors and partners involved in projects, ensuring all projects are executed to meet the business objectives and strategic intent of Main One.

Other responsibilities include to:

  • Provide project management leadership for Capital Projects, promoting best practice in Project Management and ensuring assigned projects are delivered to agreed specifications, timelines and approved budget
  • Manage the implementation of Data Centers and capital projects/programmes, ensuring projects are being delivered effectively and most efficiently.
  • Analyze potential project risks as well as barriers and define appropriate mitigating plans to enable timely avoidance/ resolution.
  • Manage Work Breakdown Structure and detailed project management documentations, including milestones and responsibilities share on all Capital Projects.
  • Develop processes and work standards required for the implementation of capital projects and monitor compliance to ensure the set objectives are met.
  • Responsible for compliance with all Capital Projects departmental processes, keeping custody of all Departmental Process documents
  • Guide the Technical team’s capital expenditure for the company in line with the strategic plan and report on the CAPEX spend on Capital projects, ensuring consideration of financial and technical tradeoffs as well as compliance with all fiscal and regulatory parameters.
  • Perform strategic planning and financial analysis, including budget preparation and obtaining necessary approvals for all capital projects.
  • Monitor the budget for capital projects; oversee their financial effectiveness by exercising cost control measures, motivating for budget enhancements when required.
  • Monitor and administer the relevant contracts and agreements for each project.
  • Measure the delivery of the Technical key performance indicators (KPIs) especially as it relates to the capital projects.
  • Ensure proper storage of all project information/documents in the required format and at designated location.
  • Prepare reports and presentations on all capital projects as may be required from time to time by the Management.

Qualifications, Skills & Competencies

  • First degree in Electrical & Electronics Engineering 
  • A Master’s degree in Engineering or Project Management and a Project Management Professional (PMP) certification are required.
  • At least 12 years of work experience, six (6) of which must have been in leading and directing complex projects/programmes.
  • Excellent engineering design skills is a requirement for this position while good knowledge of Data Centre design and architecture would be an added advantage.
  • Outstanding resource management, organization, budgeting, policy design, process development, negotiation and strategic planning skills.
  • Impeccable stakeholder management skills.
  • Excellent report writing, presentation skills and good attention to details

Demands of the Job

  • Critical and analytical thinking in creating design.
  • Will be required to do a presentation of assigned projects from time to time.

Click to Apply

Job Title: IT Service Desk Manager At MainOne Cable 

Department: Corporate Services & DevelopmentLocation: Lagos Number to Hire: 1 Job Type: Permanent Minimum years of Experience: 8

Responsibilities

The IT Service Desk Manager will be responsible for managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. He or she will take ownership of the planning, designing, and analyzing the organization’s service desk according to best practices, while ensuring high level of customer service quality and availability. This individual will recommend, develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions.

 The job holder will also manage service process design, performance analysis, develop proactive resolution plans and contribute to escalated problem resolution by giving in-person, hands-on support to end users  and also ensure they receive the appropriate and timely assistance where necessary.

 Specific responsibilities include the following;

 Operations Management

  • Perform IP Network support
  • Advise on corporate network issues
  • Ensure remote office access to LAN
  • TCP/IP network design and configuration
  • Network protocol analysis and monitoring
  • Manage the overall desk activities and staff.
  • Perform wireless LAN/WAN maintenance work
  • Provide proactive support of the corporate LAN/WAN
  • Support and maintain existing CISCO VoIP infrastructure
  • Install and configure CISCO switches and routers (CCNP certified)
  • Monitor incident trends and anticipate potential problems for proactive
  • Train, coach and mentor Service Desk Technicians and other junior staff.
  • Develop and enforce request handling and escalation policies and procedures.
  • Track and analyze trends in Help Desk requests and generate statistical reports.
  • Oversee development and communication of help sheets, usage guides and FAQs for end users.
  • Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
  • Oversee the development, implementation and administration of service desk staff training procedures and policies.
  • Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
  • Identify, recommend, develop and implement end user training programs to increase computer literacy and self-sufficiency.
  • Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

Strategy & Planning

  • Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
  • Develop policies and procedures that outline how problems are identified, documented, assigned and corrected.
  • Liaise with vendors for the procurement of new systems technologies; oversee installation and resolve adaptation issues.
  • Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.

Qualifications, Skills & Competencies

Qualifications;

  • B.Sc./HND in the field of computer science, electrical/electronics
  • Certification in ITIL V3, MCSE/MCSA, CCNP and Extensive application support experience.
  • Minimum of 8years of  experience with at least 5years’ work experience in IT service desk and support role

Skills and Competencies;

  • Proven analytical and problem-solving abilities.
  • Understanding of the OSI model and knowledge of TCP/IP
  • Good written, oral, and interpersonal communication skills.
  • Knowledge of Microsoft Dynamics AX ERP and SharePoint platform
  • Solid relationship management and performance management skills.
  • Extensive knowledge of computer hardware, including troubleshooting.
  • Proven track record of developing and providing SLAs and Service Desk deliverables
  • Demonstrated progressive experience in the management of a technical support team.
  • Working knowledge of a range of diagnostic utilities. Experience with desktop and server operating systems, including Win7,8.1, Windows 2008 server etc

Demands of the Job

  • Keen attention to detail.
  • Highly self-motivated and directed.
  • Strong customer service orientation.
  • Ability to motivate and direct staff members and subordinates.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Team-oriented and skilled in working within a collaborative environment.
  • Exceptional interpersonal skills, with a focus on listening and questioning skills.

Click to Apply

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